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Tuesday, June 22, 2010

Patients Definitely NOT recommending 45 hospitals

nohospital
Can you imagine if you were admitted to a hospital where almost a third of the people asked said they would definitely NOT recommend it to someone they care about? There are a bunch of hospitals that people don’t want their family going to, so many that one might just be in your neighborhood. Would you recommend any of these hospital to your friends or family?

39% wouldn't at Jackson Park Hospital in Chicago, Illinois
36% wouldn't at
Los Angeles Community Hospital in Los Angeles, CA
27% wouldn't at
Loretto Hospital in Chicago, Illinois
27% wouldn't at
Tri Lakes Medical Center in Batesville, Mississippi
27% wouldn't at
Bergen Regional Medical Center in Paramus, New Jersey
25% wouldn't at
Roseland Community Hospital in Chicago, Illinois
25% wouldn't at
Saint Catherine Regional Hospital in Charlestown, Indiana
24% wouldn't at
Barrow Regional Medical Center in Winder, Georgia
23% wouldn't at
Dallas Regional Medical Center in Dallas, Texas
23% wouldn't at
Nassau University Medical Center in East Meadow, NY
22% wouldn't at
Bellflower Medical Center in Bellflower, California
22% wouldn't at
Kendall Medical Center in Miami, Florida
21% wouldn't at
Brookdale Hospital Medical Center in Brooklyn, NY
21% wouldn't at South Shore Hospital in Chicago, Illinois
21% wouldn't at
Prince Georges Hospital Center in Cheverly, Maryland
21% wouldn't at
Hemet Valley Medical Center in Hemet, California
21% wouldn't at
United Medical Center in the District of Columbia
20% wouldn't at
Laurel Regional Medical Center in Laurel, Maryland
20% wouldn't at
Southern Maryland Hospital Center in Clinton, Maryland
20% wouldn't at
St. Bernard Hospital in Chicago, Illinois
20% wouldn't at
St. Joseph Hospital in Philadelphia, Pennsylvania
20% wouldn't at
Coast Plaza Doctors Hospital in Norwalk, CA
20% wouldn't at
Mission Community Hospital - Panorama in Panorama City, CA
19% wouldn't at Encino-Tarzana Regional Medical Center in Encino, CA
19% wouldn't at Memorial Hospital of Gardena in Gardena, CA
19% wouldn't at
Brotman Medical Center in Culver City, CA
19% wouldn't at
Sherman Oaks Hospital in Sherman Oaks, CA
19% wouldn't at
St Petersburg General Hospital in St. Petersburg, Florida
19% wouldn't at
Desert Springs Hospital in Las Vegas, Nevada
19% wouldn't at
Pemiscot Memorial Hospital in Hayti, Missouri
19% wouldn't at
Flushing Hospital Medical Center in Flushing, New York
19% wouldn't at
Muskogee Regional Medical Center in Muskogee, Oklahoma
19% wouldn't at
St. Barnabas Hospital in Bronx, New York
18% wouldn't at
Bon Secours Hospital in Baltimore, Maryland
18% wouldn't at
Catskill Regional Medical Center in Harris, New York
18% wouldnt' at
Cleveland Regional Medical Center in Cleveland, Texas
18% wouldn't at
Hawaii Medical Center West in Ewa Beach, Hawaii
18% wouldn't at
Sound Shore Medical Center of Westchester in New Rochelle, NY
18% wouldn't at Methodist Hospital of Chicago in Chicago, Illinois
18% wouldn't at
Holy Cross Hospital in Chicago, Illinois
18% wouldn't at
Wyckoff Height Medical Center Kings County, NY
18% wouldn't at Interfaith Medical Center Kings County, New York
18% wouldn't at
Valley Hospital Medical Center in Las Vegas, Nevada
18% wouldn't at
Corona Regional Medical Center in Corona, CA
18% wouldn't at
Northside Hospital in St.Petersburg, FL

Over 3,700 hospitals submit their information to CMS (Medicare) regarding their patients experience. According to the latest* HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey information, the average percentage of patients that state they would definitely NOT recommend a hospital to friends and family is 6%. The above listed hospitals have achieved an alarming three times the national average at 18% or more.

And if you live in Los Angeles County-California, Cook County-Illinois, Kings County-New York or Price Georges County-Maryland, your chances are greater than the rest of the country that your family or friends will not be recommending a hospital to you for care.

Just like restaurants and movie reviews, recommendations to others is a key satisfaction rating that hospitals typically report to their quality and governing boards. Now that the performance is being measured, it is time to improve it. We invite these (and all hospitals) to be transparent with consumer satisfaction and encourage their patients, families, and visitors to rate their care on WhereToFindCare.com. Even though these hospital scores are bad, we believe there’s some good there too. We encourage people to tell us about their experience, good and not so good. We learn from successes and failures. Only through honest and continuous feedback and engaged health care providers can processes and experiences be improved. Together, we can improve healthcare.
* Report Period is July 2008 through June 2009

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