The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a survey given to a random sample of adult patients who were an inpatient at a U.S. Hospital. One of the 27 questions is: During this hospital stay, how often were your room and bathroom kept clean? Patients are given the choices of Always, Usually, Sometimes, and Never. The results are tabulated with the choices of sometimes and never being combined. Also, the response takes into account the room and the bathroom, with no ability for the patient to distinguish between. With that said, here are the national results:
72% of patients reported that their hospital room was ALWAYS clean.
19% said that their hospital room was USUALLY clean.
9% said that their hospital room was SOMETIMES or NEVER clean.
Is this surprising? What are your thoughts are this subject? Is this helpful to know by hospital?
What would you do if you or your loved one was in a hospital room that wasn't clean?